Returns

Business name: Rova (روڤا). Markets: Egypt and Saudi Arabia; target city in Saudi Arabia: Jeddah. Customer service: info@rova-rose-beauty.com.

Inquiries and complaints are handled by email only. Please include your order number, a clear description and, where purchase-related, your invoice. We aim to respond within 24–48 business hours; resolution time varies by case.

Return or exchange requests may be submitted within 14 days of receipt, subject to applicable legal requirements and exceptions.

Eligible products must be unopened, unused, undamaged and in their original packaging and condition, accompanied by the invoice or verifiable proof of purchase.

Opened, used or seal-broken cosmetics are excluded from change-of-mind returns only where permitted by law. This does not affect your rights for defective, damaged, misdescribed or incorrect items, or any other mandatory rights.

Please email us with your order number, invoice and, where possible, photos of the product and packaging. After verification, we will provide an appropriate replacement, return or refund in accordance with applicable rights.

The original invoice or verifiable proof of purchase showing the order, date and value is required. Alternative legally acceptable proof is not excluded.

We inspect returned products to verify eligibility and condition. Approved refunds for eligible returns are processed within 14 business days of receipt and verification/acceptance of the product's condition, subject to any shorter mandatory statutory deadlines.

Your bank or provider may require additional time to post the amount. For cash-on-delivery orders, refunds are made via an available electronic method after verifying the customer and agreeing on an appropriate method.

For change-of-mind returns, return shipping is paid by the customer where lawful and disclosed. Fees for defective, damaged or incorrect items are handled in accordance with the law, and no fees are charged contrary to mandatory rights.

Cancellation may be requested by email before shipment. After shipment, cancellation depends on the order status, return procedures and applicable law. Cancellation rights for delays or other statutory grounds are preserved.

Discounted or promotional products are subject to terms clearly disclosed before purchase, without limiting mandatory rights.

Any updates to this policy are published on the website, preserving mandatory rights.

Contact is by email only: info@rova-rose-beauty.com. For returns and exchanges, please include your order number and invoice (or alternative acceptable proof as described in section 7).