Shipping
Operational note: online ordering is currently available in Egypt only, in EGP with cash on delivery, and cannot be completed until an eligible shipping method is available for your address. Ordering to Saudi Arabia is not active yet.
1. Business information
Business name: Rova (روڤا). Markets: Egypt and Saudi Arabia; target city in Saudi Arabia: Jeddah. Customer service: info@rova-rose-beauty.com.
2. Delivery and delivery times
We deliver only to covered and eligible locations. The estimated delivery time is 2–7 business days from order confirmation and may vary depending on the address, the courier and operational conditions.
Delays may occur due to holidays, weather or circumstances beyond our control. We aim to notify customers of any material delay.
3. Shipping fees and taxes
Shipping fees vary by destination and address and are calculated and displayed at checkout before you confirm the order. Any applicable taxes or additional charges are displayed in accordance with the requirements of the relevant country.
4. Inquiries and complaints
Inquiries and complaints are handled by email only. Please include your order number, a clear description and, where purchase-related, your invoice. We aim to respond within 24–48 business hours; resolution time varies by case.
13. Contact
Contact is by email only: info@rova-rose-beauty.com. For returns and exchanges, please include your order number and invoice (or alternative acceptable proof as described in section 7).